Occupational Associate Degree in Business Process Outsourcing

Occupational Associate Degree in Business Process Outsourcing (OABPO)

The Business Process Outsourcing Programme is an Applied Associate Degree which is designed on workplace competencies and recognized Occupational Standards for this particular occupation. The programme was developed through the Centre of Occupational Studies (COS) in collaboration with the Heart Trust/NTA. The programme design allows persons who in particular have prior learning, training and or certification at least Level Two of the National Vocational Qualification of Jamaica (NVQJ) in the area of study. This Occupational Associate Degree offers students workplace competencies while they are learning the discipline. The programme design combines related underpinning academic competencies with the practical occupational competencies. The programme allows for a “work-ready: and “employable” graduate who can contribute to or create value in the areas of employment.

Skills Gained

Strong written and verbal communication and etiquette in a formal business environment.

Public speaking and presentation abilities

Leadership qualities for team environments.

Awareness of globalization and cross-cultural issues.

Career Opportunities

Target Groups

Requirements

Course Structure - Full Time

Career Opportunities

Target Groups

Requirements

Course Structure - Full Time

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Telemarketer	Scheduler	Quality Analysis
Interpreter	Product Campaign Developer	Business Process Manager
Business Researcher	Trainer/Coach

Semester I	Semester II
College Mathematics I	Communication II
Communication I	College Mathematics II
Information Technology	Perm and Relaxed Hair
Salon Service	Financial Services
Health and Safety	Barbering Services
Body Massage Techniques
Semester III	Semester IV
Customer Service	Elective
Business Ethics	Entrepreneurial and Business Studies
Artificial Nail Technology	Design and Creation of Hair
Cutting and Re-Styling Hair	Hair Extension
Hair Epilation Methods	Planning and Implementation of Promotional Activities
Hair Colouring Techniques

Semester I	Semester II
College Mathematics I	Communication II
Communication I	College Mathematics II
Information Technology	Perm and Relax Hair
Salon Service	Financial Services
Health and Safety	Barbering Services
Body Massage Techniques
Semester III	Semester IV
Customer Service	Elective
Business Ethics	Entrepreneurial and Business Studies
Artificial Nail Technology	Design and Creation of Hair
Cutting and Re-Styling Hair	Hair Extension
Hair Epilation Methods	Planning and Implementationof Promotional Activities
Hair Colouring Techniques
Summer I	Summer II
Professional Shaving Service	Creating Barbering Design
Intermediary Shaving Service	Theatrical make-up
Psychology	Aromatherapy