Occupational Associate Degree in Business Process Outsourcing

Occupational Associate Degree in Business Process Outsourcing (OABPO)

The Business Process Outsourcing Programme is an Applied Associate Degree which is designed on workplace competencies and recognized Occupational Standards for this particular occupation. The programme was developed through the Centre of Occupational Studies (COS) in collaboration with the Heart Trust/NTA. The programme design allows persons who in particular have prior learning, training and or certification at least Level Two of the National Vocational Qualification of Jamaica (NVQJ) in the area of study. This Occupational Associate Degree offers students workplace competencies while they are learning the discipline. The programme design combines related underpinning academic competencies with the practical occupational competencies. The programme allows for a “work-ready: and “employable” graduate who can contribute to or create value in the areas of employment.

Skills Gained

Strong written and verbal communication and etiquette in a formal business environment.

Public speaking and presentation abilities

Leadership qualities for team environments.

Awareness of globalization and cross-cultural issues.

Career Opportunities

Target Groups

Requirements

Course Structure - Full Time

Career Opportunities

Target Groups

Requirements

Course Structure - Full Time

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Telemarketer	Scheduler	Quality Analysis
Interpreter	Product Campaign Developer	Business Process Manager
Business Researcher	Trainer/Coach

Code	Course Name	Cr.	Hrs.	Code		Course Name	Cr.	Hrs.
BPCT1208	Applying Critical Thinking Techniques	3	45	BPMS2100		Managing Sales Solns to Customers	3	45
	Elective	3	45	BPIS2111		Using Multiple App. And Info. Systems	1	45
BPMP1205	Applying Management Principles(Staff Work Process and OB team-work)	3	45	BPTD2111		Training and Developing Staff(Motivation, Awards Rewards)	3	45
BPCT1206	Conducting a Telemarketing Campaign	3	45	BPRM2102		Identifying & Applying Risk Mgt Process	3	45
TOTAL		12	180	TOTAL			10	180
Semester IV				Summer II
Code	Course Name	Cr.	Hrs.	Code	Course Name		Cr.	Hrs.
BPCS2200	Managing the Customer Service Process Flow (In/Outbound)	3	45	LANG2301	Foreign Language 1		3	45
BPIT2201	Providing ICT Support	1	45	COMM2301	Oral Communication		3	45
BPMT2202	Demonstrating Marketing Strategies and Tactics	3	45	BPPI2202	Acquiring Professional & Industry Certification		3	45
BPMC1100	Major Capstone Project	3	45	BPIE1100	Internship/Externship(Work Experience)		3	45
TOTAL		10	180	TOTAL			12	180

Semester I				Semester II
Code	Course Name	Cr.	Hrs.	Code	Course Name		Cr.	Hrs
BPCE1100	Managing Customer Engagement	3	45	LANG2301	Foreign Language 1		3	45
COMM1101	Communication I	3	45	BPMP1205	Applying Mgmnt Prin. (Staff Work Process & OB team-work)		3	45
BPOH1101	Applying knowledge of Occup. Safety & Health	3	45	BPCT1206	Conducting a Telemarketing Campaign		3	45
BPLE1102	Demonstrating Legal & Ethical Practices	3	45	BPCA1207	Managing Customer Account Process		3	45
BPIU1103	Demonstrating Internet Usage	1	45	BPCT1208	Applying Critical Thinking Techniques		3	45
BPFM1104	Applying Fund. Mathematics for BPO	3	45		Elective		3	45
TOTAL		16	270	TOTAL			18	270
Semester III				Semester IV
Code	Course Name	Cr.	Hrs	Code	Course Name	Cr.		Hrs
COMM1202	Communication II	3	45	BPCS2200	Managing the Customer Service Process Flow (In/Outbound)	3		45
BPMS2100	Managing Sales Solns to Customers	3	45	BPIT2201	Providing ICT Support	1		45
BPIS2111	Using Multiple App. And Info. Systems	1	45	BPMT2202	Demonstrating Marketing Strategies and Tactics	3		45
BPTD2111	Training & Dev. Staff (Motivation, Awards Rewards)	3	45	BPMC1100	Major Capstone Project	3		45
BPRM2102	Identifying & Applying Risk Mgt Process	3	45	BPPI2202	Acquiring Professional & Industry Certification	3		45
COMM2301	Oral Communication	3	45	BPIE1100	Internship/Externship(Work Experience)	3		45
TOTAL		16	270	TOTAL		16		270

Semester I				Semester II
Code	Course Name	Cr.	Hrs.	Code	Course Name	Cr.	Hrs.
COMM1101	Communication I	3	45	COMM1202	Communication II	3	45
BPCE1100	Managing Customer Engagement	3	45	BPLE1102	Demonstrating Legal & Ethical Practices	3	45
BPOH1101	Applying knowledge of Occup. Safety & Health	3	45	BPFM1104	Applying Fund. Mathematics for BPO	3	45
BPIU1103	Demonstrating Internet Usage	1	45	BPCA1207	Managing Customer Account Process	3	45
TOTAL		10	180	TOTAL		12	180